Testimonials

It is with the utmost sincerity and gratitude that I write to tell you about my excellent experience with Benco, specifically their consulting team, Transitions. The consulting team at Transitions, notably Ms. Deb Cohen and Ms. Kay Huff have changed our entire lives around in more ways than I can describe. Your team has literally taken a less-than-optimal dental operation and converted into a dynamic and productive group dental practice. Our team, clinical and administrative has developed into an organized and efficient group of people who are dedicated to the continued growth and success of our pratice. We attribute our group's dedication to your efforts, and are truly blessed to have you as part of our dental team.On a personal note, I believe that your services have been proven to work. So much so, that I have highly reccomended your services to all of my professional colleagues without any reservations or hesitations. Most clinicians have the unfortunate task of learning most of what it takes to run a successful practice after dental school. As a result, I am fortunate to have been able to meet your team and learn much of what should have been taught when I was a dental student.

I, along with my brother and sister, firmly believe that Transitions is changing the face of dentistry for the better and we make sure we share your excellence in service with all of our professional colleagues that we've worked with over the last three decades. Thank you is not enough to express our appreciation for all you have done for our practice, and all that you continue to do to make us stronger and better with each new day.

Dr. F. Farhoumand

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We recently had Transitions come to our office for a comprehensive practice assessment. I have resisted bringing in consultants for many years, thinking that each and every one will simply bring a "canned" approach that should be copied from practice to practice. After having heard Lisa Philp speak and speaking with our coach prior to engaging their help, I knew this group would be different. Our coach was extremely thorough and methodical. She came in and met everyone and reviewed all aspects of our practice from business to clinical systems. She analyzed and interpreted all data gathered with confidence and respect. Furthermore, she was amazingly intuitive as she picked up on many subtle challenges we have been facing for awhile before we even had time to mention them to her. Our coach was respectful and very engaging with our entire team. The greatest immediate impact of her assessment and personal interaction with my team was the resurgence of confidence and excitement. My team has already become optimists and are energized and excited about working with the entire coaching group to make our workplace more productive and less stressful. That is all I can ask for now.

Paresh Shah, DMD

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My name is Trisha Galla, I am the office manager for Dr. Susanne M Sanford in Muskegon, MI. Last winter our entire team went to a seminar in our area hosted by Benco Dental. The speaker was Lisa Philp. As a result of that course, we asked for a call from Transition's Group to evaluateour issues. We then signed on to have Kim come into our office for a more formal evaluation. At Kim's proposal we decided to jump in and start what she laid out for us. Today we just finished day two of signature day, and all I can say is WOW!!!!!!!!! I know I can speak for Dr. Sanford and the entire team when I say, Deb blew us away! Dr and I are seeing changes in the team in two days that we have tried to get them to make in years. Deb took an unmotivated, complacent team, and lit a fire under them. She raised confidence in team members, she excited them, and she got people involved. She helped us build our goals as a team, and made us "own" them and set dates to accomplish them. She helped us to draw together as a team, and to care for one another, to understand and accept one another's differences, and how to deal with those differences. I can literally say, this was a life changing experience, for not only me, but for team members. I cannot thank you enough for providing us with such an amazing person for this exciting journey. I am looking so forward to working with her, and they rest of the Transitions team in the next year.

Trisha Galla
Muskegon, MI

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This is our 2nd seminar given by Lisa Philp from the Transitions Group. It was a Customer Service Seminar for over 30 Management personnel. Lisa provided communication skills and problem solving techniques to our Managers to be able to address practical day to day situations that occur in each of our offices. Each one of our Managers came away with key points and methods that they are enthusiastic to implement into their offices. Our company is looking forward to our 3rd Seminar with Lisa Philp later this year.
 
Steve Swissman
COO, Eastern Dental
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Kim Hindle came out in February to review with my husband and I, the results of the CPA. I was extremely impressed with how professionally she was able to interview my employees, and extract the needed information from the existing records. Kim was able to evaluate where my practice stood in comparison to others like mine, and where there were areas of potential. She explained the Transitions philosophy, how they could help us improve our systems, and develop my dream team and practice. I expressed my concern with previous "consulting" experiences, wanting nothing to do with a cookie cutter approach. She assured me that Transitions is nothing like that, and is more of a coaching team that works with individual offices and people. There are systems that you recommend, but ultimately, it was up to us to decide how to best tweak the systems to fit our exact needs. Needless to say, she was very thorough, and we signed that night!

Our Transitions Team includes, Marilyn Potts, Linda Anderson, and Corinne Birrell. I love the fact that Transitions comes to us, and works with our Team in our everyday surroundings. Unlike other consulting firms, that make you transport your entire team half way across the country to learn at seminars... not very helpful. I truly feel like Transitions is a very integral part of our Team. They are always very supportive and helpful because they know exactly where we're coming from and can relate to our individual needs and concerns.

Even though we still have much more to learn; through our training sessions learning about behavior styles, verbal techniques, and incorporating more efficient systems, have made our days run much more smoothly. We've learned to communicate with our patients more effectively, perform more comprehensive head and neck exams, improve our hygiene program, and schedulemore efficiently. After participating with the program for just 6 months, the "staff" has transformed into a Team, and by working together, we've increased our production by almost 30%! We're already at the third tier of estimated growth that Kim had estimated. I never thought we'd accomplish this level of service and production after such a short period of time, and I know we would not have been able to accomplish this without your help. I'm sorry I wasted the first 7 months struggling on my own. I highly recommend your company to everyone I know, and have nothing but positive things to say. I sincerely appreciate everything you have all done for me and my Team. I look forward to a long relationship with Transitions and Benco and a much more rewarding and enjoyable career.

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This evening, I received a phone call from every one of my staff personally thanking me for this class. Each one had taken home a new enthusiasm for the future of our office, as well as the future of their relationships with friends and family. We can't thank you enough.... but we'll try !!!! Looking ahead......

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We were having a really hard time and Transitions Group North America came right in, gave us direction, picked us up & got us on tract. Now our staff is functioning as a team & we just had our highest month ever! (collection & production). The coaches are fabulous & our entire team agrees.

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We have equipped a third op for another Hygienist and are starting to look for an Associate. Our Team is so motivated now, it feels like everyone really likes to come to work these days. We exceeded our goal last year and are on track to so the same again this year. Thanks to our coaches and the Transitions Group.
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We just completed our Signature class this evening with Deb Cohen. We had previously met with the analytical coach and she informed me that she was organizing a very special team of coaches for our office. If Deb Cohen is any indication of the quality of the other coaches, then we say" THANK YOU ! THANK YOU ! THANK YOU !" We had an absolutely fantastic 2 day class that has prepared us for the implementation of the Transitions work environment. Deb delivered an extremely well organized, thorough preparatory class. In fact, I think it was perfect because a couple of the team members were skeptical prior to the class and she was able to get them excited about participating in this initial class, and further, looking forward to the next classes as well. She was able to identify a huge barrier to further progress very early in the class, address the issues in a delicate, but professional manner and move forward in a way that developed trust and understanding not only between coach and team members, but among the team members as well. This was absolutely crucial to the success of the class and I am positive that I did not have the tools or training to address the problem myself without disasterous results. We each came away with new communication skills and look forward to implementing them into our practice routine.
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We were having a really hard time and Transitions Group North America came right in, gave us direction, picked us up & got us on tract. Now our staff is functioning as a team & we just had our highest month ever! (collection & production) The coaches are fabulous & our entire team agrees. It has been a difficult and challenging "transition" from a good to exceptional practice. The systems that you have helped us put in place have been key to our success. Change is difficult, but the results are fabulous.I experienced the best results from Transitions Group consultant that I could have dreamed of. They helped me revolutionize my practice. Hire them!

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Prior to Transitions I would work all day to fill the Hygiene schedule and it would still have open spots when I would go home. It bothered me, and I could not figure out what was going on. Transitions came in, put systems in place and now I don't have enough "spots" to put the Hygiene patients.